Returns Policy

RETURNS POLICY 

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

EU 14-DAY COOLING-OFF PERIOD

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To be eligible for a return:

- The item must be unused

- In its original condition

- In the original packaging

HOW TO START A RETURN

To start a return, contact us at:

tinlycandles@gmail.com

Please include your order number and reason for return.

IMPORTANT

Returns must be approved before sending the item back. Items sent without prior approval will not be accepted.

REFUNDS

Once we receive and inspect your return, we will notify you if the refund is approved.

If approved, your refund will be processed to your original payment method.

SHIPPING COSTS

Customers are responsible for return shipping costs unless the item is defective or incorrect.

DAMAGES

If your item arrives damaged, contact us immediately with photos.

CONTACT

tinlycandles@gmail.com